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FAQs

Information You Need

What is our return policy?

Refunds and exchanges will be accepted within 14 days of receiving your item.

Refund and exchange item(s) must not be altered in any way, washed, cut, soiled or scented. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

You will receive full refund (minus shipping costs)

 When sending back an item to Fabric story. Customers will be responsible for postage and shipping charge.

If Fabric story is a fault for sending the wrong item, shipping cost will be reimburse.

Do you sell gift cards?

We currently dont sell gift cards.

What are the payment options?

We use Wix, Clearpay and paypal for payments. 

 

 

Pre orders and instock item orders.

When ordering Pre order items and in-stock items together all items will be sent out at the same time. (This will be around 4 weeks turn around.)

If you would like your in-stock items faster please do two separate orders to cover the postage. 

 

Pre orders and Print your own.

Pre orders and Pyo orders will be placed in the 5th of every month. We try our best to ensure each fabric desgin is printed on a continuous piece. During busier times of the year the printers are really busy turn around time can be upto 5 weeks.

Postage.

We post all deliverys via Royal mail. 

The cost of postage is based on the weight of the fabric being send and for the track and trace service Royal mail provides.

Orders will be process within 7 day of the other being placed. 

There is two options for Royal mail 1st classed or 2nd class. 

1st classed is normally delivered 24 hours after the item has been dispatched.

2nd classed is normally delivered 48 hours after the item has been dispatched.

Please note this may change due to holidays, weekends and strikes.
 

Price breakdown:

1st classed track and trace

0kg-1kg =£3.30                   10kg-20kg =£7.95

1kg-2kg =£4.45                    20kg+ =£12.95

2kg-10kg =£6.95

2nd classed track and trace

0kg-1kg =£2.70                  10kg-20kg =£6.95

1kg-2kg =£3.35                   20kg+ =£10.45

2kg-10kg =£5.35

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